For people who opened the invitation email

Remove the hidden remote-access program

Run this on the computer that opened the invitation.

Download the removal file

Chrome or Edge may say the file is uncommon. Keep it. The only file to open is Remove-Bad-ScreenConnect.cmd from this page.

  1. Step 1

    Download the file

    The file is named Remove-Bad-ScreenConnect.cmd. Save it to your computer. Do not rename it.

  2. Step 2

    Open it

    Double-click the file. Windows will ask for permission. Click Yes. A black window will do the work.

  3. Step 3

    Read the last line

    It should say the unwanted program is gone. Restart the computer if the window asks you to.

After the computer is clean

On your phone, not on the computer that opened the email, change the password for every email account you were signed into there. Sign out of all sessions, and check that the recovery email and recovery phone are still yours.